Onboarding Specialist

Posted 2024-11-19

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💎 Seniority level: Junior, 2 years

📍 Location: Philippines, Argentina, Colombia, Mexico, Uruguay, EST, NOT STATED

🔍 Industry: QA testing for web and mobile applications

🏢 Company: Pearl

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: DockerJavascriptQAQA AutomationTypeScriptCI/CDJavaScript

Requirements:

Must have: +2 years in software engineering or automation testing roles.
Proficiency in TypeScript/JavaScript, Playwright, CI/CD pipelines, and Docker.
Experience in web automation testing and API integration.
Excellent communication and problem-solving skills.
Nice-to-have: Prior experience in customer-facing roles, strong documentation skills.

Responsibilities:

Onboard new customers and maintain existing test automation with AI-powered tools.
Analyze customer needs to prioritize test coverage and accuracy.
Configure CI/CD integrations (e.g., GitHub Actions, Docker) for test execution.
Triage test failures to meet SLAs (<1 business day), identifying and resolving issues effectively.
Support customers during test execution, troubleshooting, and result interpretation.
Collaborate with the engineering team to enhance test generation and maintenance tools.
Document and refine customer workflows for scalable support and efficiency.
Document custom solutions and technical details for seamless customer support.
Contribute to onboarding materials to ensure team alignment and growth.

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Onboarding Specialist

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