Support Team Associate - Georgia (remote)

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Requirements:

• Must reside in the State of Georgia.
• Zendesk experience is required.
• 1+ years of experience in a customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-focused with a positive attitude and professional demeanor.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and tools.
• Fluent in English; fluency in Spanish is preferred.
• High school diploma or equivalent; additional education or certifications are a plus.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints, escalating complex cases as needed.
• Provide accurate information about Odyssey’s services and programs.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance the customer experience.
• Participate in training and development opportunities to enhance skills.
• Meet performance targets and contribute to team goals.
• Stay up-to-date with company policies and product knowledge.