Dutch Speaking Customer Support Representatives for Jewelry Brand - Remote in GR

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Requirements:

• Fluency in Dutch and English, both written and spoken.
• Experience in customer support or luxury retail is beneficial.
• Strong communication and interpersonal skills.
• Customer-focused approach with the ability to provide customized solutions.
• Attention to detail and thriving in a fast-paced environment.
• Familiarity with customer service software is a plus.
• A reliable internet connection and a suitable home office setup.
• A proactive attitude with a keen interest in jewelry.
• Flexibility to work varied shifts, including weekends if required.

Responsibilities:

• Serve as the primary point of contact for Dutch-speaking customers through various channels, including phone, email, and chat.
• Educate customers about our jewelry products and provide personalized recommendations to enhance their shopping experience.
• Ensure high levels of customer satisfaction by delivering exceptional service tailored to individual needs.
• Document customer interactions accurately and maintain organized records in the designated systems.
• Collaborate with team members to ensure a unified and seamless customer experience.
• Stay up-to-date on product offerings, promotional campaigns, and company policies to assist customers effectively.
• Adhere to established service protocols to maintain quality standards in every interaction.