Technical Integration Specialist (Remote - APAC)

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Requirements:

• Proven experience in customer support or technical support roles.
• Strong knowledge of web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Problem-solving skills and a proactive approach to issue resolution.
• Bonus: experience working with open source libraries, JavaScript web application development and integration patterns.
• Bonus: familiarity with A/B testing and understanding of server-side and client-side contexts, network request routing / HTTP.

Responsibilities:

• Collaborating with customers to understand their technical integration needs and goals.
• Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries.
• Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success.
• Acting as a liaison between customers and other technical resources to ensure a smooth integration process.
• Responding promptly to customer inquiries and providing clear and concise explanations.
• Maintaining up-to-date knowledge of our products and services to effectively address customer questions.
• Documenting customer interactions, common issues, and solutions to improve support processes.
• Contributing to and assisting in maintaining integration documentation and resources for customers and teammates.