Customer Support Specialist - 5/2 schedule - Freelance Contract

Posted 2024-11-16

📍 Location: EU time zone

🔍 Industry: HealthTech

🗣️ Languages: English, one more foreign language is a plus

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Excellent command of English is a must.
Strong communication and problem-solving skills.
Patience and an ability to handle stress.
Love of modern technologies.
Knowledge of one more foreign language will be a plus.

Responsibilities:

Responding to user requests about the app usage in a timely and accurate way via email.
Escalating issues to the engineering team.
Identifying and analyzing user needs to provide insights to the product team.
Contributing to the projects that would help to improve our current Support processes.

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