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Dutch Speaking Interaction Expert for Car Rental Service - Remote in Greece

Posted 2024-11-16

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💎 Seniority level: Previous experience in customer service or a related field is a plus.

📍 Location: Greece, Netherlands

🔍 Industry: Car rental

🏢 Company: Patrique Mercier Recruitment

🗣️ Languages: Dutch, English

⏳ Experience: Previous experience in customer service or a related field is a plus.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluency in Dutch and English, both written and spoken.
  • Outstanding communication and customer service skills.
  • Previous experience in customer service or a related field is a plus.
  • Strong problem-solving abilities and commitment to customer satisfaction.
  • Proficient in using technology and customer management systems.
  • Ability to work independently in a remote environment and manage time effectively.
  • Willingness to work flexible hours, including weekends and holidays.
Responsibilities:
  • Provide exceptional support to Dutch-speaking customers via phone, email, and chat.
  • Assist clients with the booking process, offering detailed information about available vehicles and rental services.
  • Efficiently resolve customer inquiries and complaints, ensuring satisfaction at every stage.
  • Maintain comprehensive records of customer interactions for follow-up and quality assurance.
  • Collaborate with team members to improve service processes and address customer feedback.
  • Stay informed about current promotions, vehicle availability, and company policies to deliver accurate information.
  • Gather customer feedback to identify areas for improvement in service offerings.
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🔥 Dutch Speaking Interaction Expert for Car Rental Service - Remote in Greece
Posted 2024-11-16

📍 Attica, Central Greece, Central Macedonia, Crete, East Macedonia and Thrace

🔍 Car rental service

🏢 Company: Patrique Mercier Recruitment

  • Fluency in Dutch and English, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Experience in customer service or a related field is a plus.
  • Strong problem-solving skills and a focus on customer satisfaction.
  • Proficient with technology and customer management platforms.
  • Ability to work independently in a remote setting and manage time effectively.
  • Willingness to work flexible hours, including weekends and holidays.

  • Support Dutch-speaking customers via phone, email, and chat, answering inquiries related to car rentals.
  • Guide clients through the booking process, providing comprehensive information about vehicle options and services.
  • Tackle customer issues and complaints effectively, ensuring satisfaction at all times.
  • Document customer interactions and maintain accurate records for future reference.
  • Collaborate with team members to improve service delivery and resolve any emerging issues.
  • Stay knowledgeable about current offers, vehicle availability, and company policies to provide accurate guidance.
  • Gather valuable customer feedback to enhance service quality and operational processes.

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-16
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