Enrollment Specialist (CT / Remote)

Posted 2024-11-16

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💎 Seniority level: Entry, 2+ years of relevant experience in a similar position is preferred

📍 Location: Connecticut

💸 Salary: 18 - 23 USD per hour

🔍 Industry: Healthcare

🏢 Company: FreedomCare

🗣️ Languages: English, Spanish

⏳ Experience: 2+ years of relevant experience in a similar position is preferred

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Experience in high-volume inbound and outbound call environment.
Bilingual in Spanish.
Motivated to help patients/caregivers with a drive to exceed open case targets and metrics.
Must have poise and patience when dealing with clients.
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone.
Computer proficiency required; strong typing skills and ability to leverage technology.
Keen attention to detail, metrics-driven, and possess excellent time management skills.
High empathy and collaborative team player.
Flexibility and openness as the role and responsibilities may change and/or evolve.

Responsibilities:

Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program.
Be the initial point-of-contact for calls from prospective clients, caregivers, or pending enrollees.
Manage a high open caseload until the enrollment process is complete.
Provide exceptional customer service and a positive experience for potential patients/caregivers.
Regularly communicate with various Case Management agencies regarding patient authorizations.
Navigate multiple systems and portals to assess eligibility and obtain authorization.
Maintain data input, scheduling, document uploading, and initiate patient enrollment confirmation or rejection communications.

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