Account Manager (Cyber Security)

Posted 5 months agoInactiveViewed

💎 Seniority level: Manager, 5-7 years

📍 Location: United States

🔍 Industry: Cybersecurity

🏢 Company: Blackbird.AI👥 51-100💰 9 months agoArtificial Intelligence (AI)Security Machine Learning Enterprise Software Intrusion Detection

⏳ Experience: 5-7 years

🪄 Skills: CybersecurityData AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:

5-7 years of experience in account management, customer success, or related fields in enterprise software, SaaS, or cybersecurity.
Experience in the cybersecurity space with understanding of its challenges and drivers.
Strong understanding of cybersecurity tools, processes, and the threat/vulnerability landscape.
Experience in a fast-paced product-based startup environment, ideally within AI or cybersecurity.
Strong analytical skills to leverage data for strategic decisions and client relations.
Excellent communication, negotiation, and problem-solving skills.
Proven ability to manage multiple client accounts successfully.
Proficiency in CRM tools like HubSpot or Salesforce and G-Suite applications.
Bachelor's degree in a related field or equivalent work experience.

Responsibilities:

Develop a comprehensive understanding of Blackbird.AI’s product offerings related to cybersecurity.
Manage client relationships to ensure satisfaction, retention, and success.
Use data-driven insights for optimizing customer experiences and identifying up-sell opportunities.
Collaborate with the Sales Team to balance client needs with retention and growth targets.
Guide clients on industry trends and integrate this expertise into communications and strategies.
Effectively communicate product updates and gather client feedback for development teams.
Identify additional use cases and expansion opportunities within existing accounts.
Establish a tailored threat reporting program for clients’ security needs.
Ensure smooth onboarding with sales and intelligence teams.
Support the renewal process and contribute to growing client revenue.

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