Account Manager (Cyber Security)

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Requirements:

• 5-7 years of experience in account management, customer success, or related fields in enterprise software, SaaS, or cybersecurity.
• Experience in the cybersecurity space with understanding of its challenges and drivers.
• Strong understanding of cybersecurity tools, processes, and the threat/vulnerability landscape.
• Experience in a fast-paced product-based startup environment, ideally within AI or cybersecurity.
• Strong analytical skills to leverage data for strategic decisions and client relations.
• Excellent communication, negotiation, and problem-solving skills.
• Proven ability to manage multiple client accounts successfully.
• Proficiency in CRM tools like HubSpot or Salesforce and G-Suite applications.
• Bachelor's degree in a related field or equivalent work experience.

Responsibilities:

• Develop a comprehensive understanding of Blackbird.AI’s product offerings related to cybersecurity.
• Manage client relationships to ensure satisfaction, retention, and success.
• Use data-driven insights for optimizing customer experiences and identifying up-sell opportunities.
• Collaborate with the Sales Team to balance client needs with retention and growth targets.
• Guide clients on industry trends and integrate this expertise into communications and strategies.
• Effectively communicate product updates and gather client feedback for development teams.
• Identify additional use cases and expansion opportunities within existing accounts.
• Establish a tailored threat reporting program for clients’ security needs.
• Ensure smooth onboarding with sales and intelligence teams.
• Support the renewal process and contribute to growing client revenue.