Customer Support Associate

Posted 2024-11-15

💎 Seniority level: Entry

📍 Location: Nigeria

🔍 Industry: Digital currency exchange

🏢 Company: Busha

🪄 Skills: BlockchainData AnalysisEthereumData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Great multitasking ability.
Ability to handle high volume of live chats.
Familiar with Customer Relationship Management Platforms.
Patience and empathy.
A passion for customer satisfaction.
Ability to work effectively with cross-functional teams.
Excellent communication skills.

Responsibilities:

Improve customer service experience, create engaged customers, and facilitate organic growth.
Develop strategies for increasing customer satisfaction and loyalty.
Collect data to clearly understand the needs of the customers.
Listen to customer concerns and maintain positive experiences.
Ensure timely resolution of customer issues and follow up for satisfaction.

Apply