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Cyber Endpoint Engineer- CrowdStrike experience is a must

Posted 2024-11-14

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📍 Location: United States

🔍 Industry: Cybersecurity

🏢 Company: SonicWall

Requirements:
  • Develop in-depth expertise in supported CrowdStrike software suite.
  • Act as primary escalation point for high-level technical support issues.
  • Participate in on-call rotation for after-hours support.
  • Conduct troubleshooting across multiple OS (Windows, macOS, Linux).
  • Support partners in installation, configuration, and maintenance of CrowdStrike software.
  • Respond to technical issues professionally.
  • Collaborate with team members and vendor support.
  • Diagnose, research, reproduce, and log issues with vendor engineering.
  • Contribute to and maintain support documentation.
  • Stay updated on product and industry trends.
Responsibilities:
  • Develop in-depth expertise in supported CrowdStrike software suite.
  • Act as the primary escalation point for technical support issues related to CrowdStrike products.
  • Participate in after-hours technical support on-call rotation.
  • Conduct troubleshooting for CrowdStrike applications across Windows, macOS, and Linux.
  • Support partners with installation, configuration, and maintenance of CrowdStrike software.
  • Respond promptly to technical issues via ticketing or phone.
  • Collaborate with team and vendor support to resolve complex issues.
  • Diagnose and log reported issues with CrowdStrike vendor engineering.
  • Contribute to support documentation and knowledge base.
  • Stay current with CrowdStrike updates and industry trends.
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