Cyber Endpoint Engineer

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Requirements:

• Develop in-depth expertise in supported MDR software suites.
• Conduct thorough troubleshooting and diagnostics for MDR suite applications across multiple operating systems (Windows, macOS, Linux).
• Respond to technical issues reported by customers and collaborate closely with team members and vendor support.

Responsibilities:

• Develop in-depth expertise in supported MDR software suites.
• Act as the primary escalation point for high-level technical support issues related to MDR product offerings.
• Conduct thorough troubleshooting and diagnostics for MDR suite applications across multiple operating systems (Windows, macOS, Linux).
• Support partners with installation, configuration, and maintenance of MDR suite software, providing guidance as needed.
• Respond professionally and promptly to technical issues reported by customers via ticketing system or phone.
• Collaborate closely with team members and vendor support teams to resolve complex technical issues and enhance customer satisfaction.
• Diagnose, research, reproduce, and log reported issues while liaising with MDR suite vendor engineering.
• Contribute to the development and upkeep of support documentation, enhancing the knowledge base for MDR suite support.
• Stay current with MDR product updates, industry trends, and best practices through training, conferences, and self-study.