Director, Revenue Cycle

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Requirements:

• Bachelor’s degree in business, healthcare administration, or related field; AHIMA certified HIM Program or Nursing Program preferred.
• Minimum of 10 years of experience in revenue cycle management or a related field.
• Strong leadership capabilities.
• Extensive coding background; CCS certification preferred.
• Strong analytical and communication skills for data presentation.
• Proven ability to manage large teams and implement performance improvements.
• Experience in client and partner relationship management.

Responsibilities:

• Provide operational oversight for Revenue Cycle Services, aligning initiatives with organizational goals.
• Maintain customer retention and satisfaction by proactively resolving issues and anticipating client needs.
• Report ‘at-risk’ accounts to VP according to guidelines and policies.
• Support client account review meetings to discuss performance metrics and trends.
• Ensure team members maintain established customer service and productivity standards.
• Oversee daily operations, including forecasting, onboarding, and training.
• Collaborate with Auditing and Education department for coding audits and quality assurance.
• Ensure compliance with internal coding policies and practices.
• Oversee performance of offshore partners and escalate issues as necessary.
• Conduct performance appraisals and implement development plans for staff.
• Monitor new account start-ups to ensure a seamless transition from Sales to Delivery.
• Evaluate department budget and propose process improvement initiatives.
• Monitor staff time and implement strategies for utilization and capacity planning.
• Communicate effectively with stakeholders to drive alignment and achieve objectives.
• Build partnerships across departments to enhance service delivery.
• Foster a culture of trust and transparency within the department.