Application Administrator I

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Requirements:

• A basic understanding of email receipt and delivery (POP, IMAP, SMTP).
• Knowledge of email composition concepts, including MIME standards and formatting.
• Familiarity with email deliverability techniques such as IP/domain reputation, SPF/DKIM authentication, and spam filtering.
• Ability to execute commands in multiple programming languages.
• Working knowledge of REST APIs and integration.
• Foundational understanding of Cloud Computing technologies and familiarity with Windows, Linux, Mac OSX operating systems.
• Proactive customer service and communication skills, with strong organizational, documentation, and problem-solving abilities.
• A passion for technology and customer service.

Responsibilities:

• Provide level-appropriate customer support requests primarily via phone, tickets, and chat.
• Escalate support requests through appropriate channels as necessary.
• Document all customer support interactions via the ticketing system.
• Maintain customer loyalty by exceeding customer service expectations.
• Foster strong working relationships with other departments including Sales, Operations, and Support.
• Exercise good judgment and decision-making to deliver superior customer outcomes.
• Adapt to work with a physically distributed team and flexible schedules to cover shifts.