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Service Support Facilitator

Posted 2024-11-14

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💎 Seniority level: Junior, Minimum of 2 years

📍 Location: West Virginia, United States

💸 Salary: 51480 - 57364 USD per year

🔍 Industry: Healthcare

🏢 Company: Acentra Health

⏳ Experience: Minimum of 2 years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Bachelor’s Degree in Human Services (preferably social work, psychology or counseling). Master's degree and license preferred.
  • Minimum of 2 years of experience with the population.
  • Knowledge of program policies and procedures.
  • Preferred experience in Medicaid/Public Sector services.
  • Proficient understanding of person-centered planning principles.
  • Familiarity with computer applications and multi-screen navigation.
  • Demonstrated ability to uphold confidentiality standards and ensure HIPAA compliance.
  • Strong organizational skills and a sense of urgency to meet deadlines.
Responsibilities:
  • Schedule, conduct and document member assessments within prescribed timelines.
  • Enter assessment data into the web system.
  • Participate in inter-rater activities for consistency in assessment instruments.
  • Engage in monthly Waiver staff meetings and necessary training.
  • Support department procedures and quality assurance initiatives.
  • Conduct educational sessions for families and agencies regarding assessments.
  • Complete satisfaction surveys to achieve positive results.
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🔥 Service Support Facilitator Supervisor
Posted 2024-11-14

📍 West Virginia, bordering West Virginia

💸 56365 - 66000 USD per year

🔍 Healthcare

🏢 Company: Acentra Health

  • Master’s Degree in Social Work, Counseling or Psychology.
  • Require a master’s level license such as LGSW, LCSW, LICSW, LPC, or Psychologist license number.
  • A minimum of 2 years’ experience in children's mental health and child welfare.
  • Prior leadership and/or supervisory experience.
  • Preferred proficiency in Microsoft software.
  • Understanding of CSED Waiver program policies and procedures.
  • Strong organizational and communication skills.
  • Flexibility and a proactive willingness to learn.

  • Oversee day-to-day operations to ensure contract deliverables are met, particularly regarding Service Support Facilitator functions.
  • Provide direct supervision to employees.
  • Develop and refine operational guidelines for increased efficiency.
  • Analyze performance measures and troubleshoot issues to implement improvements.
  • Conduct inter-rater reliability activities for consistency and accuracy.
  • Supervise and manage QIA processes, including reports and liaison with the Medical Eligibility Contract Agent.

LeadershipCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 2024-11-14
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