Senior Solution Support Engineer

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Requirements:

• Excellent business communication and soft skills for effective customer handling.
• Certified in Kubernetes, Networking & Systems.
• Desire and ability to become an expert in various use cases.
• Hands-on experience in Linux and Windows Server operating systems.
• Understanding of Networking, Security, and Certificate Management.
• Experience in management, deployments, and patching of applications.
• Ability to troubleshoot and decode problems.
• Knowledge of Python or any scripting language is advantageous.
• Passionate about continuous learning of new products and technologies.

Responsibilities:

• Handle and address customer inquiries, concerns, and suggestions.
• Design and implement the AppViewX Platform to solve automation problems.
• Act as the final escalation point for customers.
• Use technical experience and critical thinking to resolve issues or provide workarounds.
• Capture and create documentation for L2 Engineers.
• Migrate customers to the latest AppViewX code seamlessly.
• Make sound judgments during troubleshooting to prevent missed deadlines.
• Generate reports from the system as needed.
• Provide feedback to management for improved customer satisfaction.
• Open to work in a 24/7 environment.