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Technical Customer Support Specialist

Posted 2024-11-13

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📍 Location: Latin America or the Caribbean

🔍 Industry: Vacation rental industry

🪄 Skills: HTMLCSSJavaJavascriptCommunication SkillsAnalytical SkillsCollaborationJavaScriptProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Tech-savvy professional with expertise in software.
  • Ability to investigate and resolve technical issues.
  • Strong customer service skills.
Responsibilities:
  • Become an expert in the Lodgify software.
  • Provide technical support to customers.
  • Troubleshoot complex issues to ensure high customer satisfaction.
  • Assist customers in connecting Lodgify with main reservation platforms like Airbnb.
  • Initiate investigations to find the root cause of connection issues.
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