Bursar Manager

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Requirements:

• Bachelor’s degree in accounting, finance, or related field.
• 2-5+ years of leadership experience in bursar, financial aid, or student accounting office.
• Preferred experience with Campus Nexus/Anthology student information system.
• Preferred experience with Customer Relationship Management (CRM).
• Able to diffuse difficult student/customer issues.
• Effective oral and written communication.
• Excellent interpersonal and coaching skills.

Responsibilities:

• Supervises all bursar functions and related personnel.
• Serves as a coach and mentor to all team members; creates an environment that fosters growth.
• Offers students the highest level of customer service through the billing and collections process.
• Hires and trains members of the bursar team as well as conduct performance evaluations.
• Maintains office policies and procedures; keeps updated business practices to achieve institutional goals.
• Works closely with the student accounting team to ensure billing information matches student documents.
• Collaborates with other departments to create streamlined processes and communications for a positive student experience.
• Responds to student needs via email and phone.
• Manages team to answer questions about student accounts and takes payments.
• Advises students about payment methods, payment alerts, and changes to their accounts.