Clinical Coordinator

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Requirements:

• Minimum 1-3 years of health assessment experience or direct patient care.
• Minimum 1-3 years’ experience as team leader, supervisor and/or trainer in a clinical setting.
• Knowledge of Power Point and Excel.
• Good language/verbal communication skills.
• Good written communication skills.
• Current NP or RN license in at least one state.

Responsibilities:

• Manage team of Nurse Practitioners performing in-home and telehealth assessments on Medicare Advantage and ACA members.
• Provide feedback to Nurse Practitioners on documentation quality and clinical decision-making.
• Assist in pilots for new processes to enhance NP and member experience.
• Innovate and train on recapturing known diagnoses during assessments.
• Collaborate with Coding Account Managers and PHA Training Team for NP training or retraining.
• Participate in PHA quality taskforce for GAP closure efforts.
• Obtain NP availability based on company needs and membership.
• Provide membership numbers/details in providers' areas.
• Facilitate tracking for outstanding trainings when non-responsive to training team.
• Reduce provider cancellations for appointments.
• Coach and identify corrective actions for client/patient complaints.