ApplyLead, Customer Success: DACH
Posted 5 months agoViewed
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💎 Seniority level: Manager, Strong background in Customer Success
📍 Location: Germany, England, Denmark, Sweden, Spain, Canada, Portugal
🔍 Industry: B2B SaaS
🗣️ Languages: German, English
⏳ Experience: Strong background in Customer Success
🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoachingTeam managementCustomer Success
Requirements:
- Strong background in Customer Success and track record of leading a team.
- Experience in building and managing high-performing teams in B2B SaaS.
- Excellent people leadership skills.
- Passionate about exceptional customer experience with concrete examples.
- Strong team player, self-starter, with experience in fast-paced startups.
- Outstanding organizational and project management skills.
- Experience with CS and CRM tools like Hubspot, Salesforce, etc.
- Software experience is a must, SaaS experience is ideal.
- Fluency in German and English.
Responsibilities:
- Hire, coach and develop a high-performing CSM team.
- Partner with other CSM and leaders to refine support structures for customers.
- Own team metrics and drive a plan to exceed expectations.
- Collaborate with internal teams to align priorities and deliver value.
- Advocate for the best customer experience.
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