Senior Consultant, Operations and Process Automation

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Requirements:

• Experience: 5+ years of management consulting and hands-on experience in process automation, business process management, or a related field.
• Technical Skills: Knowledge of process improvement methodologies and tools such as Lean Six Sigma. Proficiency in automation tools like RPA (e.g., UiPath, Blue Prism, Automation Anywhere) and enterprise applications (ERP, CRM).
• Relevant certification in process automation or related technologies preferred.
• Analytical Skills: Strong analytical and problem-solving abilities with attention to detail.
• Project Management: Experience managing projects, including scoping, planning, executing, and monitoring.
• Communication Skills: Excellent verbal and written communication skills for conveying technical information to non-technical stakeholders.
• Client-Focused: Proven experience working directly with clients and delivering solutions that meet their needs.

Responsibilities:

• Lead process automation projects from inception to completion to improve productivity, increase efficiencies, reduce costs, and mitigate risk.
• Collaborate with clients to understand their business processes, identify automation opportunities, and define project requirements.
• Develop detailed process automation solutions using industry-standard tools and technologies, creating workflows, and automating repetitive tasks.
• Configure, test, and deploy automated processes, ensuring seamless integration with existing systems and minimal disruption.
• Maintain comprehensive documentation for all automation projects, including process maps, technical specifications, and user guides.
• Provide training to clients on implemented solutions, offer ongoing support, and address any issues or improvements as needed.