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Technical Customer Support Specialist

Posted 2024-11-11

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💎 Seniority level: Middle, 2-3 Years in Technical Customer Support

🔍 Industry: AI and audio technology

⏳ Experience: 2-3 Years in Technical Customer Support

Requirements:
  • 2-3 years of proven experience in technical customer support within a SaaS environment or high-growth technology company.
  • Expertise in troubleshooting issues related to APIs, browser errors, and technical integrations.
  • Experience using tools such as GCP suite, BigQuery, Firestore/Firebase, and understanding of GoogleSQL/SQL.
  • Proficiency in reading and troubleshooting code, particularly in Python, with familiarity in JavaScript, Node.js, and React.
  • Prior experience working in a startup with international, remote teams.
Responsibilities:
  • Quickly and effectively resolve customer support tickets, ensuring a seamless user experience.
  • Diagnose and address technical issues related to the ElevenLabs platform, AI, APIs, and code.
  • Continuously update and improve support documentation and help center articles.
  • Act as a liaison between customers and internal teams for product improvements.
  • Work closely with product and engineering teams, fostering relationships with enterprise clients.
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