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Customer Support Specialist

Posted 2024-11-09

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💎 Seniority level: Entry

📍 Location: Mexico, CT, NOT STATED

🔍 Industry: SaaS, ecommerce, accounting

🏢 Company: saas.group

🗣️ Languages: English

🪄 Skills: Problem Solving

Requirements:
  • Passion for helping SaaS product users successfully implement and use a product.
  • Self-motivated with ability to accomplish quality work with minimal supervision.
  • Ability to communicate professionally and diplomatically in a solution-oriented manner.
  • Initiative and ability to work on projects from idea to completion.
  • Resourcefulness, accountability, and enthusiasm for continuous learning.
  • Attention to detail and diligence.
  • Bringing great energy to our positive team culture.
Responsibilities:
  • Assist new/existing users over ticket with questions/issues as they set up and use our software.
  • Assist existing users with support questions via chat within our product.
  • Assist our existing users to ensure our product is configured in a way that meets their needs.
  • Assist in the management and growth of our product documentation/knowledgebase.
  • Work with our product/development team on product bugs or new features when needed.
  • Identify trends in user questions/feedback and share feedback with our product/development team.
  • Identify, triage and escalate critical support issues to the product/development team.
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