Senior Customer Success Manager, Sydney

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Requirements:

• 5+ years of relevant experience in customer success or similar customer-centric positions.
• Experience in SaaS, Agency, or Martech fields.
• Excellent organizational skills and ability to multitask with prioritization.
• Proactive problem-solving approach to address challenges.
• Active communication skills for nurturing customer relationships.
• A humble attitude to be open to learning and achieving goals.
• Excellent English skills for internal and external communication.

Responsibilities:

• Ownership and responsibility to maintain and grow a portfolio of 50+ customers from mostly JAPAC countries.
• Responsible for onboarding, adoption, renewals, growth, and advocacy of customers.
• Collaborate with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide solutions.
• Develop knowledge of Supermetrics products and industry trends to enhance customer communication.