Operations Specialist (Legal and Compliance filing multi-state)

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Requirements:

• 3+ years experience in the corporate legal field or managing compliance filing.
• Ability to thrive on customer satisfaction and detail-oriented work.
• Proficient in handling multiple tasks with tight deadlines.
• Maintain composure and strong communication when managing customer stress.
• Self-starter who can work independently but also a team player.
• Proficiency with Google Workspace, Slack, and eagerness to learn new technologies.

Responsibilities:

• Interact with state agencies and filing partners to fulfill customer orders.
• Engage directly with customers via chat, email, or telephone to address inquiries.
• Maintain and update new customer accounts and troubleshoot issues.
• Collaborate with Product, Engineering, and Finance for customer needs.
• Organize and manage multiple tasks effectively.
• Respond promptly to time-sensitive situations.