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Senior Customer Success Manager

Posted 2024-11-09

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💎 Seniority level: Senior, 7+ years

💸 Salary: 106400 - 138400 USD per year

🔍 Industry: Mental healthcare

🗣️ Languages: English

⏳ Experience: 7+ years

Requirements:
  • Bachelor’s degree or higher preferred.
  • Deep passion to transform the U.S. healthcare system, especially mental health.
  • 7+ years of experience in account management/customer success within early-stage companies.
  • Outstanding communication skills with a collaborative approach.
  • High integrity, organizational skills, and attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Experience in upselling and retaining customers.
  • Creative problem-solving skills and ability to reconcile data from multiple sources.
Responsibilities:
  • Serve as the product expert and mental health advocate for a book of business made up of enterprise Spring Health customers.
  • Develop and maintain positive working relationships with multiple customers and consultants.
  • Demonstrate Spring Health’s value proposition linked to customer’s success metrics.
  • Own the customer lifecycle from implementations to engagement strategies to contract renewals, including timely action plans, census file management, engagement communication ideation, and business review presentations.
  • Work cross-functionally to provide customer feedback and process improvements.
  • Provide sales support as needed and drive revenue through member engagement strategies.
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