Customer Success Implementation & Technical Specialist

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Requirements:

• Experience working at a software company with configuration or no code builders.
• Experience in manufacturing, life science, medical devices, automotive, or aerospace environments, particularly in operations, R&D, or quality.
• At least two years of experience in Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution consulting.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Proficiency in spoken and written Spanish is a plus.
• Organized and able to execute complex plans during the implementation cycle.
• Team-oriented and comfortable working collaboratively.
• Strong verbal/written communication and presentation skills.

Responsibilities:

• Manage the implementation of each purchased module through configuration, preparation, and onboarding.
• Provide technical support and training sessions to ensure effective product utilization.
• Demo best practices and use-cases for various functionalities.
• Tweak or configure customer accounts to address specific pain points.
• Create and manage automation and PDF tasks using team resources.
• Collaborate with engineering to create and resolve bugs.
• Gather customer feedback to inform product improvements.
• Monitor success metrics and proactively address issues.
• Conduct product demonstrations showcasing solutions.