Customer Support Technical Specialist (Bilingual Spanish)

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Requirements:

• Fluent in English and Spanish (reading, writing, speaking).
• 1-3 years experience in customer service/support.
• 1-3 years experience troubleshooting technical issues is a plus.
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills.
• Ability to work independently and manage multiple tasks.

Responsibilities:

• Deliver technical assistance to partners, customers, and internal teams via phone, chat, and email.
• Assume ownership of customer-reported issues and ensure resolution per departmental SLAs.
• Utilize internal tools for research, diagnosis, and troubleshooting.
• Maintain product knowledge and document support interactions.
• Develop Knowledge Base articles and manage customer requests.