Global Head of Support

View full description

Requirements:

• Bachelor's degree in business administration, Customer Service, or related field (Master’s preferred).
• 10+ years of experience in customer support, with at least 5 years in senior leadership managing large, global teams.
• Proven track record in scaling support operations across regions.
• Strong knowledge of support technologies, including CRM systems and AI-based solutions.
• Exceptional communication and interpersonal skills.
• Ability to lead data-driven decision-making.

Responsibilities:

• Define and execute a global support strategy aligning with company goals.
• Drive initiatives for scaling support operations and improving customer experience.
• Establish customer support standards and monitor performance.
• Build a high-performing global team and foster a customer-first culture.
• Act as an escalation point for critical customer issues.
• Implement new technologies and lead continuous improvement efforts.