Customer Success Manager NAM

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Requirements:

• Bachelor's degree in business, marketing, or a related field.
• 2-3 years of experience in a customer success or account management role, preferably in a B2B SaaS environment.
• Experience in the HR or payroll industry is a plus.
• Proven ability to manage multiple client accounts and drive customer success initiatives.
• Strong communication, interpersonal, and relationship-building skills.
• Problem-solving skills with a positive can-do attitude, proven under high-pressure scenarios.
• Experience working with CRM systems (e.g., Hubspot, Salesforce) and customer success platforms is a plus.
• Passion for customer success, with a proactive and growth mindset.

Responsibilities:

• Serve as the primary point of contact for major client accounts, building strong relationships to understand their goals and challenges.
• Conduct regular check-ins and business reviews with clients to assess progress and identify opportunities.
• Lead the onboarding process for new clients, ensuring smooth transitions and successful adoption of products.
• Proactively engage with clients to provide guidance on best practices and address emerging needs.
• Monitor client usage patterns to mitigate churn risk and collaborate with management for growth strategies.
• Define success criteria and develop success plans with clients aligned to their objectives.
• Gather client feedback to advocate for their needs within the company and suggest process improvements.