Collections Specialist

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Requirements:

• Bachelor's degree or higher in finance, business, or a related field is a plus.
• Proven experience (2+ years) in collections, accounts receivable, or a related financial role.
• Strong understanding of accounting principles and procedures.
• Excellent negotiation and interpersonal skills.
• Proficiency in using financial software (Xero preferred) and Microsoft Office Suite.
• Strong attention to detail and ability to reconcile accounts.
• Exceptional written and verbal communication skills.
• Ability to work independently and within a team.
• Knowledge of relevant legal regulations for debt collection is a plus.
• Strong problem-solving and analytical skills.
• Positive attitude, resilience, and commitment to achieving collection targets.

Responsibilities:

• Collections management: Initiate contact with customers who have overdue balances, negotiate payment plans and settlements.
• Account reconciliation: Review and reconcile accounts receivable ledgers, identify discrepancies, and resolve billing disputes.
• Customer relations: Maintain positive relationships with customers, understand their financial situations, and provide assistance.
• Payment processing: Accurately record incoming payments and maintain organized documentation.
• Reporting: Generate reports on collection activities and collaborate with finance to improve processes.
• Collaboration: Work with sales, customer service, and accounting teams to ensure cohesive account management.
• Compliance: Stay informed of regulations related to debt collection and ensure all activities adhere to legal standards.
• Documentation: Maintain accurate records of communication regarding collections activities.
• Problem solving: Identify and address collection issues proactively, working with customers to find solutions.