Solutions Engineer

Posted 2024-11-07

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💎 Seniority level: Middle, 3+ years

📍 Location: Philippines, Mexico, PST, NOT STATED

🔍 Industry: Healthcare

🏢 Company: Hireframe

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Software DevelopmentCommunication Skills

Requirements:

Excellent academic background in Computer Science or related field.
3+ years of experience in Software as a Service (SaaS).
Experience with third-party software integration or solutions engineering.
Experience with Dental Practice Management Systems and Imaging Systems (nice to have).
Excellent customer-facing communication skills.
Proficiency in verbal and written communication in English.
Ability to thrive in a fast-paced, technical, and mission-focused environment.

Responsibilities:

Integrating with third-party Practice Management Systems and Imaging Systems.
Installing the client IRIS Image Capture platform on customer workstation environments via remote sessions.
Utilizing cloud-based and open-source tools and frameworks to resolve complex data problems.
Configuring the client IRIS Image Capture platform for seamless customer transitions.
Writing efficient and scalable code while ensuring quality and best practices.
Troubleshooting and resolving software defects and performance issues.
Working cross-functionally with product, engineering, clinical, and customer success teams to enhance onboarding support processes.
Being 'on-call' during non-working hours periodically, as planned by the team.

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Solutions Engineer

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