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Field Service Technician

Posted 2024-11-07

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💎 Seniority level: Entry, 1+ year

📍 Location: Atlanta, Dallas, Louisville, Indianapolis

🔍 Industry: ECommerce order fulfillment optimization

🏢 Company: Locus Robotics

🗣️ Languages: English

⏳ Experience: 1+ year

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Associate’s or Bachelor’s degree is preferred, but equivalent experience and aptitude are also valued.
  • Minimum of 1+ year of experience in a similar hands-on technical role or demonstrable technical aptitude.
  • Robot-specific training will be provided.
  • Familiarity with basic electrical and electronic schematics is highly advantageous.
  • Proficient with mechanical tools, meters, and electrical testing equipment.
  • Self-motivated, with a strong problem-solving ability in both independent and customer-facing scenarios.
  • Excellent interpersonal and communication skills to effectively collaborate with internal teams and external customers.
  • Proficient English written and verbal communications skills required to collaborate.
Responsibilities:
  • Perform on-site preventive maintenance for robots and charging stations.
  • Manage and nurture on-site customer relationships, ensuring smooth robotic operations.
  • Troubleshoot and execute on-site repairs, including preparation and necessary equipment management.
  • Assist customers with handling non-hardware-related escalations on-site.
  • Analyze robot data to identify early signs of component degradation.
  • Complete service reports and manage support tickets in Salesforce.
  • Provide additional off-site technical support as required.
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