Pre-Sales Engineer

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Requirements:

• 3+ years of experience in account management, preferably in SaaS or HCM.
• Proven track record of managing and growing client accounts in a B2B environment.
• Strong client relationship management skills focused on satisfaction and retention.
• Excellent communication, presentation, and negotiation skills.
• Effective problem-solving skills and proactive client needs approach.
• Ability to manage multiple accounts in a fast-paced environment.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office.
• Familiarity with HR tech solutions and payroll processes is a plus.
• Highly organized and detail-oriented with strong analytical skills.

Responsibilities:

• Manage client relationship, being the main contact for communications and relationship management.
• Build and maintain long-lasting client relationships.
• Understand client needs to deliver tailored HR tech solutions.
• Present product enhancements to ensure client satisfaction.
• Identify upsell and cross-sell opportunities for account growth.
• Monitor account performance and prepare reports for stakeholders.
• Collaborate with internal teams to deliver seamless services.
• Provide ongoing training and support to clients.