Technical Support Consultant (f/m/d)

View full description

Requirements:

• Experience of working in a customer service role.
• Problem solving skills.
• Ability to understand web languages such as HTML, ActionScript, and JavaScript.
• Understanding the importance of processes and procedures and the application of these.
• Ability to meet attendance standards and establish effective working relationships.
• Knowledge on writing MySQL queries is highly desirable.

Responsibilities:

• Deal with tickets raised via our internal ticketing system.
• Provide high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone, and a ticketing system.
• Identify technical issues/bugs and escalate as appropriate.
• Administer a knowledge base used internally and externally.
• Test new developments and features.
• Act as an intermediary between Account Managers and Developers.
• Provide high level training to internal colleagues.