Technical Integration Analyst - Italian & English Speaking (f/m/d)

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Requirements:

• Strong analytical skills while also 'seeing the bigger picture'.
• Strong communication skills, ideally with customer service experience where you understand the importance of relationship building.
• Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP.
• Familiar with E-commerce platforms and their use.
• Strives to continually improve productivity and quality of work produced.
• Self-motivated and a self-starter.
• Understands the importance of processes and procedures and the application of these.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work harmoniously and effectively as part of a work team.

Responsibilities:

• Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support.
• Acting as the 'middle-man' to give technical guidance clearly and concisely.
• Isolating errors quickly within client setups and providing feedback on possible solutions.
• Negotiating and objection handling below standard setups that do not align with team targets.
• Contributing to the monthly Integration Team targets, which are incentivised on over-performance.
• Reviewing fellow team members' work for the purpose of technical sign-off.
• Reporting technical issues/bugs with the platform and escalating as appropriate.
• Administration of a knowledge base used internally and externally.
• Providing high level training to internal colleagues.
• Testing of new developments and features.