Customer Support Coordinator (Interim)

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Requirements:

• Education in Business Administration, Engineering, or related fields.
• Experience in customer support roles.
• Strong execution, planning, and problem-solving skills.
• Optimal organizational and communication skills.
• Proficiency in Google Drive and Office Suite.
• Experience with Tableau.
• Experience in team management.

Responsibilities:

• Coordinate all operations of the customer support area and ensure proper execution.
• Act as the main interlocutor for remote support teams while meeting established SLAs.
• Timely escalate any issues that may jeopardize operations and establish necessary contingency measures.
• Independently lead ad hoc projects.
• Integrate continuous improvement initiatives to enhance operations.
• Contribute initiatives to meet area objectives and KPIs.