Care Account Specialist

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Requirements:

• Minimum Masters Degree/Postgraduate qualifications in Counselling/Psychology or related mental health fields, or a nursing background.
• Experience in managing remote teams, preferably in clinical/healthcare sector.
• Experience in implementing operational processes, crisis management, and care rosters.
• Strong client engagement and communication skills.
• Growth mindset for continuous learning and adaptation.
• Ability to travel as needed for client sites and HQ.
• Minimum 5 years of post-graduate working experience.

Responsibilities:

• Drive and support clinical operations for enterprise clients.
• Optimize clinical operational processes using best practices.
• Liaise directly with enterprise clients and recommend clinical best practices.
• Prepare clinical staff for care services including therapy and training sessions.
• Set up, review, and refine Standard Operating Protocols (SOPs) and Service Level Agreements (SLAs).
• Manage clinical metrics reporting and provide insights on mental health services.
• Consult during crisis situations and track intervention outcomes.
• Align with internal teams on commercial demands and policies.
• Conduct workshops at client sites as needed.
• Collaborate with team members across different time zones.