Head of Customer Success - Americas

Posted 2024-11-07

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💎 Seniority level: Director, Minimum of eight years (five years in customer-facing roles, three years in leadership)

📍 Location: United States

🔍 Industry: Ecommerce

🏢 Company: Constructor

🗣️ Languages: English

⏳ Experience: Minimum of eight years (five years in customer-facing roles, three years in leadership)

🪄 Skills: LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Excellent communication and interpersonal skills.
Minimum of five years experience in customer success roles.
Minimum of three years in a leadership role within Customer Success.
Strong understanding of APIs and their integration points.
Experience managing and mentoring team members.

Responsibilities:

Lead, develop and scale a team of high-performing Customer Success Managers.
Establish and implement processes to retain and delight customers.
Create partnerships across the post-sale lifecycle for customer management.
Maintain executive-level relationships with client stakeholders.
Lead discussions focused on retention and partnership strategies.