Technical Support (m/w/d)

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Requirements:

• Minimum 1–2 years of experience in technical customer support or a similar customer-oriented technical position.
• Broad technical understanding, preferably through education in the IT field.
• Knowledge of REST APIs and authentication standards such as SAML and OIDC.
• Familiarity with tools like Git, GitLab, and API testing tools such as Postman or Insomnia.
• Strong problem-solving skills and the ability to analyze and resolve complex issues.
• Good communication skills and a collaborative attitude toward working with customers and teams.
• Structured, forward-planning, and adaptable to changes.
• Fluency in German and English.

Responsibilities:

• You are the first point of contact for customers with technical issues related to the Flip platform.
• Work closely with customers to identify and resolve problems efficiently, assisting them with troubleshooting and making system configurations as needed.
• Act as a product expert, advising customers on REST APIs, authentication/authorization, integrations, and product roadmap.
• Create and maintain documentation such as FAQs and guides to provide self-help resources for customers.
• Capture and document customer inquiries and issues to identify improvement potentials for products and integrations.