Minimum 1–2 years of experience in technical customer support or a similar customer-oriented technical position.
Broad technical understanding, preferably through education in the IT field.
Knowledge of REST APIs and authentication standards such as SAML and OIDC.
Familiarity with tools like Git, GitLab, and API testing tools such as Postman or Insomnia.
Strong problem-solving skills and the ability to analyze and resolve complex issues.
Good communication skills and a collaborative attitude toward working with customers and teams.
Structured, forward-planning, and adaptable to changes.
Fluency in German and English.
Responsibilities:
You are the first point of contact for customers with technical issues related to the Flip platform.
Work closely with customers to identify and resolve problems efficiently, assisting them with troubleshooting and making system configurations as needed.
Act as a product expert, advising customers on REST APIs, authentication/authorization, integrations, and product roadmap.
Create and maintain documentation such as FAQs and guides to provide self-help resources for customers.
Capture and document customer inquiries and issues to identify improvement potentials for products and integrations.