Account Specialist

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Requirements:

• Bachelor’s Degree preferred or equivalent work experience.
• 1+ years of professional customer service experience.
• Ability to listen to customer needs and communicate effectively.
• Respond empathetically and achieve monthly targets of past due customer balances.
• Be a team player who suggests improvements on current processes.

Responsibilities:

• Service a portfolio of small and medium sized business (SBM) customer accounts.
• Follow up with customers who have missed payments and work with them empathetically to establish payment plans.
• Maintain continuous follow through using various outreach methods.
• Document the status of account(s) and next steps in Salesforce CRM.
• Achieve monthly goals of recovered payments and provide excellent customer service.