Customer Success Manager (NEU) Remote

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Requirements:

• 3+ years’ experience as a Customer Success Manager or Implementation Manager
• Desire to work with demanding, multi-national customers
• Outstanding verbal and written communication skills
• Strong listening skills with the ability to work with a variety of customer profiles
• Strong project management and organizational skills with the ability to manage multiple customer accounts simultaneously
• Strong analytical, negotiation, and creative problem-solving skills
• Salesforce & MS Excel required, Gainsight is a plus

Responsibilities:

• Develop and maintain strong relationships with customers to understand their goals and challenges
• Lead and manage the onboarding process for new customers, ensuring smooth implementation of our product from start to finish
• Provide product training and documentation to new users to ensure successful adoption
• Conduct regular check-ins, business reviews, and provide strategic advice on best practices to maximize customer success
• Work closely with the product and engineering teams to provide feedback and influence product development based on customer insights
• Support sales initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
• Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
• Diligently manage Gainsight and Salesforce data to effectively manage your book of business