Receptionist

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Requirements:

• High school diploma or equivalent; some college education or healthcare-specific training is a plus.
• Prior experience as a receptionist, preferably in a medical or healthcare setting; experience with virtual reception roles is highly desirable.
• Familiarity with electronic health records (EHR), patient management software, or other scheduling systems.
• Strong communication and interpersonal skills with a professional, patient-focused demeanor.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks.
• Tech-savvy, with proficiency in Microsoft Office Suite, Google Workspace, and video conferencing tools.
• Knowledge of insurance verification and billing processes is a plus.
• Reliable internet connection and a quiet, professional home workspace.

Responsibilities:

• Answer phone calls and emails, responding to patient inquiries in a friendly and professional manner.
• Schedule and confirm appointments for consultations and follow-up visits.
• Coordinate check-in processes, verifying patient information and updating records as needed.
• Assist patients with questions about telehealth appointments and provide clear instructions on how to join.
• Communicate schedule updates and coordinate with the medical team to ensure smooth operations.
• Handle billing inquiries, assist with co-payment processing, and document transactions securely.
• Maintain an organized virtual reception, ensuring all patient interactions are handled promptly and accurately.
• Provide compassionate and responsive customer service, addressing patient concerns and guiding them to the appropriate resources.