Customer Success Engineer, Infrastructure, UK Remote

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Requirements:

• 2+ years of Linux systems administration and networking experience.
• Basic understanding of client-server architecture for web applications/PaaS.
• 2+ years providing system-level customer support.
• 2+ years experience with at least one public cloud environment.
• 1+ year experience with Kubernetes and Docker.
• Familiarity with Bash or Python, with ability to read and understand code.
• Preferred knowledge of LDAP, SAML, and Windows enterprise systems administration.

Responsibilities:

• In collaboration with Product Development, provide in-depth support to customers during installation, upgrading, and usage of Plotly products.
• Develop a deep understanding of customer environments (on-premise, AWS, Azure, GCP) to assist with configurations.
• Identify ways to streamline customer processes for efficient product utilization.
• Communicate potential product and documentation improvements to relevant teams.