Italian Speaking Customer Support for the Banking Industry - Remote in Greece

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Requirements:

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support, especially within the banking or financial services sector, is preferred.
• Excellent communication skills with a strong focus on delivering exceptional customer service.
• Ability to troubleshoot customer inquiries and provide effective resolutions.
• Familiarity with banking products, services, and regulations is a plus.
• Self-motivated with the ability to work independently in a remote environment.
• A collaborative team player committed to enhancing customer satisfaction within the banking context.

Responsibilities:

• Assist customers in Italian via multiple channels (phone, email, chat) regarding banking inquiries.
• Guide users through account management and transaction processes, resolving any issues they face.
• Handle customer complaints and feedback professionally, ensuring prompt resolutions and maintaining satisfaction.
• Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
• Collaborate with internal teams to escalate complex issues for effective solutions.
• Stay informed on the latest banking products, services, and regulations to provide knowledgeable assistance.
• Contribute to initiatives to enhance overall customer experience and foster loyalty.