Italian Speaking Customer Service for Online Travel Agency - Remote in Greece

Posted 2024-11-07

💎 Seniority level: Previous experience in customer service or the travel industry is preferred.

📍 Location: Greece

🔍 Industry: Online Travel Agency

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in customer service or the travel industry is preferred.

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationOrganizational skills

Fluency in Italian and English, both written and spoken.
Previous experience in customer service or the travel industry is preferred.
Strong communication and interpersonal skills, with a customer-oriented mindset.
Proficient problem-solving skills and the ability to work under pressure.
Comfortable using customer service software and CRM tools.
Detail-oriented with excellent organizational skills.
Flexibility to work varying shifts, including weekends and holidays as required.

Provide outstanding customer service to Italian-speaking clients through various communication channels, including phone, email, and chat.
Assist customers with travel bookings, changes, cancellations, and special requests.
Resolve customer issues and inquiries efficiently, ensuring satisfaction and loyalty.
Maintain accurate records of customer interactions and manage follow-ups on pending inquiries.
Collaborate with travel partners and internal teams to gather necessary information for client assistance.
Stay informed about travel industry trends, policy changes, and our company's products and services to offer accurate information.
Meet and strive to exceed performance metrics related to customer satisfaction and service efficiency.

Posted 2024-11-19

📍 Greece

🔍 Travel industry

Fluency in Italian and English; proficiency in additional languages is a plus.
Experience in customer service, especially in the travel industry, is preferred.
Strong communication skills and an ability to build rapport with customers.
Proficiency with CRM systems and basic computer applications.
Detail-oriented and organized, with the ability to manage multiple tasks effectively.
A passion for travel and helping others plan their experiences.

Provide exceptional customer service to Italian-speaking clients regarding travel bookings, itineraries, and inquiries.
Assist customers with online bookings, changes, and cancellations, and resolve any issues that may arise.
Document all customer interactions accurately in the CRM system to ensure effective follow-up.
Work collaboratively with other departments to deliver seamless travel experiences.
Stay informed about travel products, destinations, and promotions to provide relevant information to customers.
Foster strong relationships with clients to enhance their loyalty and satisfaction.

Communication SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementMultitasking

Posted 2024-11-19

Posted 2024-11-15

📍 Greece

🔍 Travel and Hospitality

Fluency in Italian and English, both written and spoken.
Experience in customer service, preferably in the travel or hospitality industry.
Strong communication and interpersonal skills, with an emphasis on customer service.
Ability to manage customer inquiries efficiently and effectively.
Familiarity with online booking systems and customer service tools is a plus.
Detail-oriented with excellent organizational skills.
Flexible to work varying shifts, including weekends and holidays as necessary.

Provide outstanding customer service to Italian-speaking clients through phone, email, and chat, addressing their travel-related questions.
Assist customers with booking flight tickets, accommodations, and other travel services, as well as modifications and cancellations.
Resolve customer complaints and issues promptly and professionally, ensuring a positive experience.
Maintain detailed records of customer interactions and ensure appropriate follow-up on inquiries.
Collaborate with partners and internal teams to gather information needed to assist customers effectively.
Stay updated on travel regulations, policies, and industry trends to provide accurate information to customers.
Meet and exceed customer satisfaction metrics and performance targets regularly.

Communication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communication

Posted 2024-11-15

🔧 Requirements