Key Customer Success Manager

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Requirements:

• Fluent in English (Chinese or Spanish considered a benefit)
• Experience working in the international sphere, preferably with clients
• Ability to navigate time-sensitive situations and adapt to changes
• Highly attentive to detail and capable of analyzing large amounts of information
• Creative and able to provide professional solutions to challenging cases
• Strong communication skills to express professional viewpoints effectively
• Computer savvy (Internet, G-Suite, MS Office)
• Higher education (incomplete higher may also be accepted)

Responsibilities:

• Closely tracking and analyzing the User Experience of our Key Clients
• Identifying any risks of client loss and suggesting retention methods
• Showing initiative in enhancing the Customer Journey on our products
• Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products
• Effectively cooperating with other company departments to achieve goals
• Maintaining clear and informative records about Key Client experience using our services