Support Engineer

Posted 2024-11-07

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💎 Seniority level: Entry

📍 Location: US

💸 Salary: 75000 - 90000 USD per year

🔍 Industry: Energy tech, climate-tech

🏢 Company: Runwise

🗣️ Languages: English

🪄 Skills: PythonBashData AnalysisMac OS XData analysisCommunication SkillsAnalytical SkillsCollaborationLinux

Requirements:

Experienced in resolving customer-facing technical issues.
Strong communicator with both technical and non-technical audiences.
Knowledgeable in computer systems, networks, and mobile devices.
Proficient with OSX or Linux terminal, SSH, log file analysis.
Experienced with scripting languages such as Bash or Python.

Responsibilities:

Provide technical support to customer support teams and field technicians.
Analyze software-generated logs and develop solutions to resolve issues.
Review code that produces logs to understand functionality and points of failure.
Maintain clear communication until issues are resolved.
Effectively prioritize incoming support requests.
Collaborate with software and hardware engineers as needed.
Manage tools for efficient log analysis and data extraction.
Track and categorize support issues to recommend long-term solutions.
Propose continuous improvements to enhance the support process.

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Support Engineer

Requirements:

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