Director of Account Management

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Requirements:

• 7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company.
• Experience in Education or EdTech is preferred.
• Proven success in exceeding expansion and retention targets.
• Strong leadership ability to build and manage high-performing teams.
• Experience with negotiating diverse customer accounts, from SMB to enterprise.
• Ability to develop strategic plans and optimize processes for scalability.
• Empathy for customers combined with a passion for revenue growth.
• Excellent collaboration skills with cross-functional teams.
• Highly organized with strong written and verbal communication abilities.
• Detail-oriented, adaptable, and capable of prioritizing in a dynamic environment.
• Willingness to travel strategically for high-stakes meetings as needed.
• A valid U.S. driver's license.

Responsibilities:

• Lead the Account Management team with a focus on customer success and growth.
• Develop and execute proactive customer retention and expansion strategies.
• Analyze customer experience and health metrics to identify trends.
• Educate and influence peers on successful strategies.
• Contribute to new product development based on customer needs.
• Maximize Account Management tools' effectiveness.
• Act as an escalation point for complex negotiations.
• Promote a positive and inclusive corporate culture.