Technical Customer Success Manager

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Requirements:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 5+ years of experience in customer success or account management in the technology industry.
• Strong understanding of SaaS business models and software development lifecycles.
• Excellent communication and interpersonal skills.
• Proven ability to manage complex projects and timelines.
• Strong analytical and problem-solving skills.
• Experience with AI-powered technologies or customer experience platforms is a plus.

Responsibilities:

• Serve as the primary point of contact for enterprise clients, understanding their business objectives.
• Gather technical requirements and artifacts.
• Act as a liaison between key stakeholders.
• Establish and maintain strong client relationships.
• Monitor client usage for upsell or cross-sell opportunities.
• Advocate for clients internally and provide updates on client health.