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Customer Tech Support Specialist

Posted 2024-10-15

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💎 Seniority level: Middle, Minimum 2 years

📍 Location: United States, EST, NOT STATED

💸 Salary: 55000 - 65000 USD per year

🔍 Industry: B2B SaaS, fleet management technology

🏢 Company: IntelliShift

🗣️ Languages: English, Spanish

⏳ Experience: Minimum 2 years

🪄 Skills: Artificial IntelligenceData AnalysisSalesforceJiraData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Minimum 2 years experience in a technical product support role.
  • Experience with data manipulation, APIs, SaaS, and telematics preferred.
  • Strong organizational skills and ability to learn quickly.
  • Excellent communication skills with the ability to engage with various stakeholders.
  • Proficient in data analytics and managing customer expectations.
  • Experience with Microsoft 365 Enterprise E5 products is preferred.
  • Bilingual in English and Spanish is a plus.
Responsibilities:
  • Become an expert on all IntelliShift products and services.
  • Take ownership of customer issues, diagnose and solve them using backend systems.
  • Document communications and resolutions using Salesforce and Jira.
  • Collaborate closely with various teams to resolve customer issues.
  • Contribute ideas for enhancing support processes and documentation.
  • Meet key performance metrics for call response, resolution rate, and customer satisfaction.
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🔥 Customer Tech Support Specialist
Posted 2024-10-29

📍 United States

🧭 Full-Time

💸 55000 - 65000 USD per year

🔍 B2B SaaS, fleet management technology

🏢 Company: IntelliShift

  • Minimum 2 years experience in a technical product support role.
  • Interest and ability to work in a fast-paced environment.
  • Highly organized and quick to learn with intellectual curiosity.
  • Ability to communicate clearly to various levels of audience.
  • Strong relationship building and interpersonal skills.
  • Technical fluency and proficiency in data analytics.
  • Experience with Microsoft 365 Enterprise E5 products is a plus.
  • Bilingual (English/Spanish) preferred.

  • Become an expert on all IntelliShift products and services.
  • Take ownership of requests focusing on diagnosing and solving customer issues.
  • Document all communications and resolutions using Salesforce, Jira, and other applications.
  • Collaborate with Sales, Product, Engineering, and Customer Experience teams.
  • Contribute innovative ideas for support process enhancements.
  • Achieve specified performance metrics for call answering, case resolution, and customer satisfaction.

Data AnalysisJiraData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingOrganizational skills

Posted 2024-10-29
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